/* App Chăm Sóc Khách Hàng Quin Shop — cùng bộ màu với app Chấm Công: phẳng, không gradient, không font có chân. */
:root{
  --cam:#e5007e;--cam-dam:#b5005f;--cam-nhat:#fdeaf4;--mauve:#2b2127;--hong-mem:#f9c9e2;
  --nen:#fdf7fa;--giay:#ffffff;--muc:#2b2127;--muc2:#6f5f68;--muc3:#a89aa2;--vien:#f0e2e8;
  --vang:#b8862b;--vang-nhat:#fbf1dc;--ok:#3d8a62;--loi:#c0394b;--r:16px;
  --bong:0 8px 24px rgba(229,0,126,.08);
}
*{box-sizing:border-box}
[hidden]{display:none!important}
html,body{margin:0;background:var(--nen);color:var(--muc);
  font:16px/1.55 "Be Vietnam Pro",-apple-system,"Segoe UI",Roboto,sans-serif;-webkit-font-smoothing:antialiased}
input,select,textarea,button{font:inherit}
input,select,textarea{width:100%;padding:12px 14px;border:1.5px solid var(--vien);border-radius:12px;background:var(--giay);color:var(--muc);font-size:16px;min-height:46px;transition:border-color .15s,box-shadow .15s}
textarea{min-height:84px;resize:vertical}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--cam);box-shadow:0 0 0 3px rgba(229,0,126,.14)}
input[readonly]{background:var(--nen);color:var(--muc2)}
label{display:block;margin:12px 0 0;font-size:13.5px;color:var(--muc2);font-weight:500;letter-spacing:.01em}
label>input,label>select,label>textarea{margin-top:5px}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.btn{display:inline-block;width:100%;padding:14px 16px;border:0;border-radius:14px;background:var(--cam);color:#fff;font-weight:600;letter-spacing:.01em;cursor:pointer;margin-top:12px;box-shadow:0 6px 16px rgba(229,0,126,.25);transition:transform .08s,box-shadow .15s,filter .15s;text-align:center;text-decoration:none}
.btn:active{transform:translateY(1px) scale(.995);filter:brightness(.95)}
.btn.ghost{background:var(--giay);color:var(--cam);border:1.5px solid var(--hong-mem);box-shadow:none}
.btn.small{width:auto;padding:9px 16px;margin-top:8px;font-size:14px;border-radius:999px}
.btn.out{background:var(--mauve);box-shadow:0 6px 16px rgba(43,33,39,.25)}
.btn:disabled{opacity:.5;box-shadow:none}
.muted{color:var(--muc2);font-size:14px}
.nho{font-size:12.5px;color:var(--muc3)}
.loi{color:var(--loi);font-size:14px;min-height:1em;margin:8px 0 0}
.card{background:var(--giay);border:1px solid var(--vien);border-radius:var(--r);padding:16px;margin:12px 0;box-shadow:var(--bong)}
.card.warn{background:var(--vang-nhat);border-color:#ecd9a6;color:#6b4d12;box-shadow:none}
.card.hong{background:var(--cam-nhat);border-color:var(--hong-mem);box-shadow:none}
h3{margin:22px 0 8px;font-size:15px;color:var(--muc2);text-transform:uppercase;letter-spacing:.08em;font-weight:600}
a{color:var(--cam);font-weight:600;text-decoration:none}

.login{position:fixed;inset:0;height:100dvh;overflow:auto;display:flex;align-items:center;justify-content:center;padding:16px;background:var(--cam-nhat)}
.login-box{width:100%;max-width:400px;background:var(--giay);border-radius:24px;padding:22px 22px 20px;box-shadow:0 20px 50px rgba(229,0,126,.16);border:1px solid #fff}
.login-box .logo-brand{width:120px;height:auto;display:block;margin:0 auto 2px}
.login-box h1{font-weight:700;font-size:22px;text-align:center;margin:4px 0 2px;color:var(--cam-dam)}
.login-box .brand{text-align:center;font-size:11px;letter-spacing:.2em;text-transform:uppercase;color:var(--vang);margin:0 0 10px;font-weight:500}

.app{display:flex;flex-direction:column;min-height:100vh}
.top{position:sticky;top:0;z-index:5;background:var(--cam);color:#fff;padding:calc(env(safe-area-inset-top) + 14px) 18px 14px;border-radius:0 0 22px 22px;box-shadow:0 8px 22px rgba(229,0,126,.22)}
.top-title{font-weight:700;font-size:22px}
.top-sub{font-size:13px;opacity:.88;margin-top:2px}
main{flex:1;padding:14px 16px calc(100px + env(safe-area-inset-bottom));max-width:640px;width:100%;margin:0 auto}
.bottom{position:fixed;bottom:0;left:0;right:0;z-index:5;display:grid;grid-template-columns:repeat(4,1fr);background:rgba(255,255,255,.94);backdrop-filter:blur(14px);-webkit-backdrop-filter:blur(14px);border-top:1px solid var(--vien);padding-bottom:env(safe-area-inset-bottom)}
.bottom button{position:relative;background:none;border:0;padding:9px 0 7px;color:var(--muc3);display:flex;flex-direction:column;align-items:center;gap:3px;cursor:pointer}
.bottom button svg{width:24px;height:24px;stroke:currentColor;fill:none;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}
.bottom button span{font-size:11px;font-weight:500}
.bottom button.on{color:var(--cam)}
.bottom .cham{position:absolute;top:5px;left:calc(50% + 8px);min-width:17px;height:17px;border-radius:9px;background:var(--cam);color:#fff;font-size:10.5px;font-weight:700;line-height:17px;padding:0 4px}

.dong{display:flex;justify-content:space-between;gap:12px;padding:8px 0;border-bottom:1px dashed var(--vien)}
.dong:last-child{border-bottom:0}
.dong .k{color:var(--muc2);font-size:14px;flex:none}
.dong .v{font-weight:500;text-align:right;overflow-wrap:anywhere}
.ten-lon{font-size:20px;font-weight:700;color:var(--cam-dam)}
.chips{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}
.chips button{border:1.5px solid var(--vien);background:var(--giay);border-radius:999px;padding:9px 14px;font-size:14px;color:var(--muc2);cursor:pointer}
.chips button.on{border-color:var(--cam);background:var(--cam-nhat);color:var(--cam-dam);font-weight:600}
.badge{display:inline-block;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:600;background:var(--cam-nhat);color:var(--cam-dam)}
.badge.ok{background:#e4f3ea;color:var(--ok)}
.badge.huy{background:#f9e3e6;color:var(--loi)}
.badge.cho{background:var(--vang-nhat);color:var(--vang)}
.sp{display:flex;align-items:flex-start;gap:10px;padding:10px 0;border-bottom:1px dashed var(--vien)}
.sp:last-child{border-bottom:0}
.sp .n{flex:1;min-width:0}
.sp .n b{display:block;font-weight:600;overflow-wrap:anywhere}
.sp button{flex:none;border:0;background:none;color:var(--muc3);font-size:13px;padding:6px;cursor:pointer}
.don-dau{display:flex;justify-content:space-between;align-items:center;gap:8px}
.don-tien{font-weight:700;color:var(--cam-dam);font-variant-numeric:tabular-nums}
.mh{font-size:14px;color:var(--muc2);margin:6px 0 0;padding-left:16px}
.buoc{display:flex;gap:12px;padding:10px 0;border-bottom:1px dashed var(--vien)}
.buoc:last-child{border-bottom:0}
.buoc .so{flex:none;width:28px;height:28px;border-radius:50%;background:var(--cam-nhat);color:var(--cam-dam);font-weight:700;display:flex;align-items:center;justify-content:center;font-size:14px}
.anh-luoi{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}
.anh-luoi img{width:76px;height:76px;object-fit:cover;border-radius:12px;border:1px solid var(--vien);cursor:pointer}
.anh-cho{width:76px;height:76px;border-radius:12px;border:1.5px dashed var(--hong-mem);display:flex;align-items:center;justify-content:center;color:var(--cam);font-size:26px;cursor:pointer;background:var(--giay)}

/* chat */
.chat{display:flex;flex-direction:column;gap:8px;padding-bottom:70px}
.tin{max-width:82%;padding:9px 13px;border-radius:16px;font-size:15px;line-height:1.45;overflow-wrap:anywhere;white-space:pre-wrap}
.tin.toi{align-self:flex-end;background:var(--cam);color:#fff;border-bottom-right-radius:5px}
.tin.nv{align-self:flex-start;background:var(--giay);border:1px solid var(--vien);border-bottom-left-radius:5px}
.tin.ht{align-self:center;background:none;color:var(--muc3);font-size:12.5px;text-align:center;max-width:100%}
.tin .ai{display:block;font-size:11.5px;font-weight:600;color:var(--cam-dam);margin-bottom:2px}
.tin .gio{display:block;font-size:10.5px;opacity:.65;margin-top:3px;text-align:right}
.tin img{display:block;max-width:200px;border-radius:10px;margin-top:4px;cursor:pointer}
.soan{position:fixed;left:0;right:0;bottom:calc(58px + env(safe-area-inset-bottom));z-index:4;background:rgba(253,247,250,.96);border-top:1px solid var(--vien);padding:8px 12px}
.soan-trong{max-width:640px;margin:0 auto;display:flex;gap:8px;align-items:flex-end}
.soan textarea{min-height:44px;max-height:120px;border-radius:22px;padding:10px 14px;resize:none}
.soan button{flex:none;width:44px;height:44px;border-radius:50%;border:0;background:var(--cam);color:#fff;font-size:18px;cursor:pointer}
.soan button.phu{background:var(--giay);color:var(--cam);border:1.5px solid var(--hong-mem)}

.modal{position:fixed;inset:0;background:rgba(43,33,39,.55);backdrop-filter:blur(4px);-webkit-backdrop-filter:blur(4px);z-index:20;display:flex;align-items:center;justify-content:center;padding:16px}
.modal-box{background:var(--giay);border-radius:22px;padding:20px;width:100%;max-width:440px;max-height:calc(100dvh - 32px);overflow:auto;box-shadow:0 24px 60px rgba(43,33,39,.3)}
.modal-box h3{margin-top:0;text-transform:none;letter-spacing:0;font-size:18px;color:var(--muc)}
.luat{list-style:none;padding:0;margin:6px 0 0;font-size:13px;color:var(--muc3);display:grid;grid-template-columns:1fr 1fr;gap:2px 10px}
.luat li::before{content:"○ "}
.luat li.dat{color:var(--ok)}
.luat li.dat::before{content:"● "}
.tich{display:flex;gap:10px;align-items:flex-start;margin-top:14px;font-size:13.5px;color:var(--muc2)}
.tich input{width:22px;height:22px;min-height:0;flex:none;margin-top:1px;accent-color:var(--cam)}
.toast{position:fixed;left:16px;right:16px;bottom:calc(96px + env(safe-area-inset-bottom));max-width:608px;margin:0 auto;background:#fff;color:var(--muc);padding:12px 14px 12px 16px;border-radius:14px;border:1.5px solid var(--vien);border-left:5px solid var(--cam);z-index:30;font-size:14px;font-weight:500;box-shadow:0 12px 28px rgba(43,33,39,.18)}
.anh-xem{position:fixed;inset:0;z-index:40;background:rgba(43,33,39,.9);display:flex;align-items:center;justify-content:center;padding:12px}
.anh-xem img{max-width:100%;max-height:100%;border-radius:12px}
.quay{width:36px;height:36px;border-radius:50%;border:4px solid var(--vien);border-top-color:var(--cam);margin:30px auto;animation:quay .8s linear infinite}
@keyframes quay{to{transform:rotate(360deg)}}